Case study

Challenge

• Our customer designed and developed a wearable smart device.
• The device alerts the wearer using vibration alerting, on queue lengths, priority boarding and purchase options whilst validating tickets/passes.
• The device required low battery drainage, and had to pass a series of strict tests including longevity, shock and moisture.

Solution

• Our customer needed a manufacturer who fully understood their technical challenges.
• With multilingual capabilities in their European time zone, and Asian time zone to aid communication with their Asian contract manufacturer.
• We identified an issue with their assembly process, and were able to provide a speedy solution that resolved the issue.

Results

• We saved our customer from a costly redesign.
• We designed and manufactured a motor that uses minimal power, whilst maximising the device longevity.
• The venues using the product reported an increase in customer satisfaction, an increase in revenue and customer spending across multiple sites.

STAGE 1

Designing for application

• We worked with the customer, taking on part of their design responsibility and assigned an in-house team managing their development risk.
• We jointly reviewed their designs, identifying an issue with their proposed motor housing.
• We were able to provide a speedy solution that resolved the issue, whilst maintaining their tight  requirements and tolerances.

STAGE 2

Testing and finalising

• This also meant they did not need to redesign their device, make any changes to their tooling/jigs, nor alter their production line that was prebuilt. 
• Battery life was critical, so we helped develop and manufacture a motor that uses minimal power whilst maximising the device longevity.
• Intensive in-house testing proved our engineering input, by resolving the design issue for the customer.

STAGE 3

Results and relationship

• The device was launched on time in a variety of different entertainment venues, and has been well received by their target market. 
• The venues using it have reported an increase in customer satisfaction, an increase in revenue and customers spending more across multiple sites.
• Our London and Hong Kong based engineering teams fulfilled a critical need in supporting the customer’s in-house design team.