Case study

Wearable smart device

  • Wearable Smart Device for Crowd Control. 
  • Surface mounted vibration motor.
  • Modified motor bracket to aid assembly.
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Challenge

  • Our customer designed and developed a wearable smart device.
  • The device alerts the wearer using vibration alerting, on queue lengths, priority boarding and purchase options whilst validating tickets/passes.
  • The device required low battery drainage, and had to pass a series of strict tests including longevity, shock and moisture.

Solution

  • Our customer needed a manufacturer who fully understood their technical challenges.
  • With multilingual capabilities in their European time zone, and Asian time zone to aid communication with their Asian contract manufacturer.
  • We identified an issue with their assembly process, and were able to provide a speedy solution that resolved the issue.

Results

  • We saved our customer from a costly redesign.
  • We designed and manufactured a motor that uses minimal power, whilst maximising the device longevity.
  • The venues using the product reported an increase in customer satisfaction, an increase in revenue and customer spending across multiple sites.

Project scope

Vibration alerting smart device

The customer approached us whilst they were designing and developed a wearable smart device. The device would be used in various locations, but particularly in busy entertainment venues, theme parks and water parks. The device alerts the wearer on queue lengths, priority boarding, and purchase options whilst validating tickets/passes. 

The device required low battery drainage, and had to pass a series of strict tests including longevity, shock and moisture. The customer needed a manufacturer who fully understood their technical challenges and crucially had multilingual capability within multiple time zones, to aid communication with their Asian contract manufacturer.


STAGE 1

Designing for application

  • We worked with the customer, taking on part of their design responsibility and assigned an in-house team managing their development risk.
  • We jointly reviewed their designs, identifying an issue with their proposed motor housing.
  • We were able to provide a speedy solution that resolved the issue, whilst maintaining their tight  requirements and tolerances.

STAGE 2

Testing and finalising

  • This also meant they did not need to redesign their device, make any changes to their tooling/jigs, nor alter their production line that was prebuilt. 
  • Battery life was critical, so we helped develop and manufacture a motor that uses minimal power whilst maximising the device longevity.
  • Intensive in-house testing proved our engineering input, by resolving the design issue for the customer.

STAGE 3

Results and relationship

  • The device was launched on time in a variety of different entertainment venues, and has been well received by their target market. 
  • The venues using it have reported an increase in customer satisfaction, an increase in revenue and customers spending more across multiple sites.
  • Our London and Hong Kong based engineering teams fulfilled a critical need in supporting the customer’s in-house design team.

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At Precision Microdrives we design and manufacture customised electric motors and mechanisms across a number of industries.

Precision Microdrives

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