International supply is easy, wherever you are

Precision Microdrives is based in London, United Kingdom, from here we supply our motors to customers all across the world. One of the additional advantages of the small size of our motors is that we can get stock parts to you very quickly regardless of where you might want them delivered. We also have the option of express courier services for your time-critical or high value requirements.

Arranging orders internationally is surprisingly simple and we're here to ensure that your orders are delivered smoothly and in a timely manner. So whether you are just down the street from us, or based in New Zealand on the other side of the globe, we're ready to help.

Delivery transit times and services

We offer two transport services for delivery of our motors, our economy Royal Mail tracked airmail and express courier service. If you would like us to arrange shipments on your own shipping accounts, we can also arrange pick-ups with Fedex, TNT, UPS, and DHL. Please let us know your shipping account number and request "handling only" when you order.

The typical delivery transit times for goods in transit are summarised below. Orders for stock motors are usually dispatched on the same day unless they are processed later in the day or during the weekend.

Destination	Royal Mail Tracked Service	Express Courier (EOD)
UK (mainland)	Next business day	Next business day
Europe	*3-4 business days	Next business day
Canada & USA	*5-7 business days	2 business days
Asia	*5-7 business days	2-3 business days
Australia & New Zealand	*5-7 business days	2-5 business days
Middle East	*5-7 business days	2-5 business days
South America	*5-7 business days	2-5 business days

Please Note: We are unable to deliver to PO Boxes, please provide a full address in delivery details when placing an order.

*For Royal Mail services, the delivery transit times are not guaranteed by Royal Mail. The carrier uses your local postal service once the goods reach the destination country and is handled through its local priority service. The actual delivery times may vary depending on your local postal service.

When goods are dispatched, we will inform you of your consignment / tracking number so that you can keep track of the progress of the goods in transit. The numbers are sent by email, so you will need a valid email address on your order for this.

International Commercial Terms (INCOTERMS)

To standardise the supply agreements for international sales, there is a widely used global convention to categorise the terms of goods transactions called INCOTERMS. 

For the majority of our international sales, our terms fall under either CPT or FCA as follows:

CPT (Carriage Paid To Delivery Address) If you are using our transport services (Royal Mail or UPS), we will arrange the delivery with our carrier and inform you of the company and tracking information. The goods are insured against loss or damage during transportation by the carrier. FCA London (Free Carrier) If you would like to request for us to ship the goods with your own shipping accounts, our terms for transactions becomes FCA where we are responsible to hand goods to your named carrier from our base in London only.

For volume shipments by freight, or supply from any other location other than our London base, we're happy to arrange the goods on suitably appropriate terms.

Currencies and transactions

We work with; USD (United States Dollar), GBP (British Pound Sterling), and EUR (Euro).

For arranging payments, we accept Mastercard, Visa and American Express credit cards for GBP, EUR and USD payments, or a direct bank wire transfer for GBP, EUR and USD currencies. Please note that wire transfers will incur additional service charges from your bank, so please check with them as this varies from bank to bank.  

Duties and taxes

Duties and taxes levied by your local customs varies from country to country and there are some additional rules which apply to supply to countries within the European Union (EU).

If you are outside the EU

Outside of the EU the sale is simply considered to be a full export, our systems will automatically remove any tax charges from your order and invoice.

What this means is that you will not be paying any tax or duties within the UK and any applicable tax and duties will be applied when the goods go through customs at your end.

• For goods shipped with UPS, the taxes are usually pre-paid for you by the carrier and they will invoice you the charges on delivery.
• For goods shipped with Royal Mail, the taxes are usually payable immediately at the postal depot or on delivery before the goods are released to you.

If you are within the EU (but not UK)

Within the EU, tax is simply calculated as though you are in the UK and value added tax (VAT) is charged on your order. This is the only tax applicable and you will not have any additional charges from your local customs thanks to the EU single market system.

The exception is if you are an EU VAT-registered business where you can 'zero-rate' the VAT charges against your EU VAT code. Please let us know your EU VAT code, or submit your order with this in the online checkout to 'zero-rate' against VAT. You will need to enter your full VAT code including the 2-letter country identifier; e.g GB900123884

Distributors and resellers

We do not operate an official distributor network for our products and all our sales is managed through London. We do, however, have customers who purchase our products in bulk to bundle and resell in local special interest areas such as in hobby, academic, and robotics supply. If you would like to resell our products, please talk with us and we'd be happy to supply products for your specific area.