Privacy Notice and Cookies Policy

This is the website of Precision Microdrives Limited, registered in England and Wales no. 5114621.

We take our privacy very seriously, and take active precaution to minimise the risk relating to information gathered during your use of our online services.

• All personal information collected through our online ordering system is encrypted between your browser and our website.
• All personal information is stored securely on our servers and encrypted customer support cloud services; used to manage enquiries.
• Payment information is only shares with SagePay and the Royal Bank of Scotland; who together provide card processing facilities.
• No credit or debit card information is stored by Precision Microdrives.
• None of the information we collect is shared with other organisations for commercial purposes.
• We collect information volunteered by the customer, such as for the Technical Support Bulletin, which is used for communicating and responding to technical or commercial enquiries.
• We do not partner with or have any relationships with any ad server companies or services.

Cookies

A ‘cookie’ is a small text file stored on your computer to allow our web services to identify a user’s computer, web browser and to help display the correct information and to improve the web and marketing experience. Cookies don’t give us access to users’ computers, and the information we collect through cookies doesn’t include personal information.

Visiting Precision Microdrives sites with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice.

When you visit the site or use our online services, we use ‘essential’ and ‘functional’ cookies to allow us to uniquely identify your browser to maintain continuity in your browsing experience, to process online transactions, and to track statistical activity records to better understand and improve user experience.

• Essential cookies: Some of the cookies we use are critical to the functionality of the site. They are used to maintain a record of relevant information such as the contents of your ordering cart to allow online ordering and receiving enquiries.
• Functional cookies: Some of the cookies we use are to track users’ activity and on the site to understand preferences and ease of use. Additionally, these are sometimes used to improve the behaviour of the user interface of the website.

These are the main cookies we use and their explanation:

• Session (precisionmicrodrives): used to maintain ordering information and user login status (user logins are integral to the ordering system, but there is no separate user login feature)
• Google Analytics: allows us to understand how users interact with the site, and help us to optimise the performance and experience
• Zendesk: used to manage and collect user enquiries throughout the site
• Scribd: an interactive pdf viewer for technical drawings and datasheets, the 3rd party service uses cookies to track views and user interaction. (This service includes cookies from Quantcast for visitor statistical analysis)

Controlling cookies: you can accept or decline the use of cookies through a functionality built into your web browser. 

To learn more how to control cookie settings through your browser:

Click here to learn more about the “Private Browsing” setting and cookie setting in FireFox;

Click here to learn more about “Incognito” and cookie setting in Chrome;

Click here to learn more about “InPrivate” and cookie setting in Internet Explorer; or

Click here to learn more about “Private Browsing” and cookie setting in Safari.

If you want to learn more about cookies, or how to control or delete them, please visit http://www.aboutcookies.org for detailed guidance.

Log Files

As is true with most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data. Occasionally we may connect personal information to data gathered in our log files, as necessary to improve the service to individual customers. Otherwise we mostly use this information with no connection to individual users, to analye trends, administer the site, or track usage of various features within the site.